Frequently Asked Questions
bd90 FAQ — Answers to All Your Questions
From claiming a bonus to withdrawing funds — find simple, clear answers to the most frequently asked questions about bd90 on this page.
Whether you are new to bd90 or a regular player, it is natural to have questions about your account, payments, bonuses, or support. This FAQ page organises the most common questions from Bangladeshi players into four sections — welcome bonus, withdrawals, deposits, and customer support. If you do not find your answer here, contact us directly via live chat or at [email protected].
Frequently Asked Questions
Welcome Bonus
The welcome bonus is added automatically the first time you make a deposit after opening a new account. A minimum deposit of ৳500 is required. bd90 gives a 150% bonus on the first deposit, up to ৳15,000. No separate code or application is needed — the bonus will be credited directly to your balance.
The wagering requirement for bd90's welcome bonus is 20x — applied on the bonus amount only, not on the combined deposit and bonus. Example: if you deposit ৳1,000 and receive ৳1,500 in bonus, the wagering will be ৳1,500 × 20 = ৳30,000. Once you complete ৳30,000 in bets, the winnings from the bonus can be withdrawn.
Generally, bets placed on slot games, fishing games, and certain casino games count toward wagering. However, not all games may count equally — some table games or live dealer games may have different rates. For the exact list, ask bd90's live chat support or check the terms and conditions page.
Yes, it is possible to cancel the bonus. However, cancelling the bonus will also void any winnings earned from it. After cancellation, only the actual deposited amount will remain in the account. To cancel the bonus, contact the support team via live chat or email.
Yes, all bonuses have a set expiry period. If the wagering requirement is not met within the specified time, the bonus and any bonus winnings may be cancelled. It is therefore better to fulfil the requirement as soon as possible after receiving the bonus. Contact support to find out the specific expiry period.
How to Withdraw
bd90 generally completes withdrawals within 1 hour. Once the request is approved, the funds are sent directly to your bKash, Nagad, Rocket, or bank account. Occasionally there may be a slight delay due to the bank or mobile banking system, but that is outside bd90's control.
Yes. bd90's payment service is active seven days a week, around the clock. Withdrawal requests are accepted at night and on public holidays and are generally processed within 1 hour. You can submit a request at any time without worrying about the hour.
For security reasons, bd90 generally sends withdrawals to the same account that was used for the deposit and that is registered in the player's own name. Withdrawals to someone else's wallet or an account in a different name are not processed. This is an important rule to prevent money laundering and to protect your funds.
To withdraw winnings earned from a bonus, you must first fulfil the specified wagering requirement. Once the requirement is met, the winnings automatically become eligible for withdrawal. The minimum withdrawal amount is ৳1,000. You can check whether the requirement has been met in the balance section of your account, or you can ask support.
A "Pending" status means the request has been received and is under review. It is usually completed within 1 hour. If more time than that has passed, contact live chat or email [email protected] with your transaction ID and registered number, and the support team will resolve it promptly.
How to Deposit
The minimum deposit amount at bd90 is ৳500 for all payment methods. No deposit below this amount is accepted. This limit applies equally to bKash, Nagad, Rocket, and bank transfer. Contact support to find out about any maximum deposit limit.
After logging in, go to the payment or deposit section and select Nagad. Send the amount to bd90's designated Nagad number and submit the transaction ID on the platform. The balance will be updated within a few minutes. Please note that the Nagad account must be in your own name.
On the deposit page, select bKash and send the amount to the provided bKash number using the "Send Money" option. Once sent, enter the bKash transaction ID and the sending number in bd90's form and confirm. After verification, the funds will be added to your balance.
Deposits are usually added to the balance within a few minutes. If it has not appeared, first confirm that the transaction was completed successfully and that the ID was entered correctly. If the issue persists, contact [email protected] or live chat with your transaction ID, payment method name, and sending number.
bd90 does not charge any deposit fee of its own. However, your mobile banking service (bKash, Nagad, Rocket) or bank may apply their own service charge — that is a matter of the respective provider's own policy. It is a good idea to check your payment app's fee policy before depositing.
Customer Support
bd90 has two support channels — live chat and email. Live chat is available directly on the site and responses are immediate. The email contact address is [email protected]. Phone or SMS support is not available at this time.
bd90's customer support is active 24 hours a day, 7 days a week. At any time in Bangladesh Standard Time (BST, UTC+6) — whether early morning, midnight, or a public holiday — you can reach us via live chat or email.
Yes. bd90's support team is able to provide assistance in both Bengali and English. Bangladeshi players can comfortably ask questions in Bengali and will receive answers in Bengali.
To get a faster resolution, it helps to have the following ready before reaching out: your registered email or phone number, a brief description of the issue, the relevant transaction ID (for payment issues), and the name of the payment method you used. This helps the support team understand and resolve the issue quickly.
bd90's official support email address is [email protected]. Send any complaints, requests, or questions to this address. Although it may take slightly longer than live chat, emails are also responded to promptly.
Still have questions? We are ready to help
If you did not find your answer on this FAQ page, bd90's support team is at your service 24/7. Chat with us directly via live chat or write to us by email — in Bengali or English, whichever you prefer.
Live Chat — available directly on the site, 24/7
Email: [email protected]